FAQ
*FAQ PAGE*
*Frequently Asked Questions — Virelle Beauty*
*Orders & Shipping*
1. How long does shipping take?
Standard UK shipping takes 3-5 business days. Express shipping takes 1-2 business days. Orders are processed within 1-3 business days before shipping.
2. Do you offer free shipping?
Yes! Free standard UK shipping on all orders over £30.
3. Can I track my order?
Absolutely. Once your order ships, you'll receive an email with a tracking link to follow your package every step of the way.
4. Can I change my shipping address after ordering?
If your order hasn't shipped yet, contact us immediately at support@virellebeauty.co.uk and we'll do our best to update it. Once shipped, the address cannot be changed.
*Products*
5. Are your products cruelty-free?
We strive to select products that are cruelty-free. Check individual product descriptions for specific details.
6. Are your products suitable for sensitive skin?
Many of our products are formulated for sensitive skin, but we always recommend doing a patch test before full use. Check product descriptions for ingredient information.
7. How do I know which product is right for me?
Each product page includes detailed descriptions of skin type suitability and key benefits. If you're still unsure, email us at support@virellebeauty.co.uk and we'll help you choose.
*Returns & Refunds*
8. What is your return policy?
We accept returns within 30 days of delivery for unused and unopened products in their original packaging. See our Refund Policy page for full details.
9. How do I start a return?
Email us at support@virellebeauty.co.uk with your order number and reason for return. We'll send you instructions on how to return your item.
10. How long do refunds take?
Once we receive your returned item, refunds are processed within 3-5 business days back to your original payment method.
*Account & Payment*
11. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shopify Pay, and Apple Pay.
12. Do I need to create an account to order?
No, you can check out as a guest. But creating an account lets you track orders, save favourites, and check out faster next time.
13. Is my payment secure?
Yes, all payments are processed through Shopify's secure SSL-encrypted checkout. We never see or store your card details.
Still have questions?
Email us at support@virellebeauty.co.uk and we'll get back to you within 24 hours.
Beauty in Every Glow.
The Virelle Team