Refund policy

*REFUND POLICY*

*Refund Policy — Virelle Beauty*

Last updated: 30 July 2026

*Return Window*

We accept returns within 30 days of delivery. Products must be unused, unopened, and in their original packaging.

*How to Start a Return*

1. Email us at support@virellebeauty.co.uk with your order number

2. Include the reason for your return

3. We'll send you a return address and instructions

4. Pack the item securely with your order number inside

5. Post the item back to us

*Return Conditions*

1. Products must be unused and unopened

2. Original packaging must be intact

3. You are responsible for return shipping costs unless the item was faulty or incorrect

4. Items returned without contacting us first may not be accepted

Refund Processing

1. Refunds are processed within 3-5 business days of receiving your return
2. Refunds go back to your original payment method
3. Shipping costs are non-refundable unless the item was faulty
4. You'll receive an email confirmation once your refund is processed

*Exchanges*

1. We do not offer direct exchanges
2. To exchange a product, return it for a refund and place a new order
3. If you received the wrong item, email us and we'll arrange a replacement

*Damaged or Faulty Items*

1. If your item arrives damaged or faulty, contact us within 7 days of delivery
2. Include your order number and a photo of the damage
3. We'll send a replacement or issue a full refund including return shipping
4. No need to return faulty items unless we request it

*Non-Returnable Items*

1. Opened or used skincare and cosmetic products for hygiene reasons
2. Gift cards
3. Digital products or downloadable guides
4. Sale or clearance items (unless faulty)

*Order Cancellations*

1. You can cancel your order before it ships — email us immediately
2. If the order has already shipped, you'll need to follow the return process
3. Cancellations are processed within 1-2 business days

*Refund Timeline*

1. Credit/debit cards — 3-5 business days
2. PayPal — 1-3 business days
3. Apple Pay / Shopify Pay — 3-5 business days

*Consumer Rights*

Your statutory consumer rights under UK law are not affected by this policy. This includes rights under the Consumer Rights Act 2015.

*Contact*

For return or refund enquiries, email us at support@virellebeauty.co.uk

Beauty in Every Glow.
The Virelle Team